OUR RETURN POLICY
Trina Turk gladly accepts returns on eligible items within 14-days of receiving your order. Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Swimwear must be returned with protective lining in place. Any items received outside of the 14-day window or in non-returnable condition will be shipped back to the customer.
All items from our SALE category are FINAL SALE and cannot be returned for a refund or store credit. If any merchandise purchased from our SALE category is returned, it will be shipped back to the customer. No exceptions will be made.
HOW TO RETURN YOUR ORDER
You can now start your return for eligible orders online!ONLINE RETURNS
- Print your pre-paid return label by visiting the ONLINE RETURNS link above. You will need your full 13-digit order number (ex. 00123456-12345) and 5-digit billing zip code (ex. 12345).
- Mark the reason for your return on the back of your packaging slip, which is included with your order.
- Pack your item(s) and packaging slip inside the original box and affix the return shipping label to the outside of the box.
- Ship your package back by dropping off at your nearest FedEx location. You can find your nearest FedEx location HERE. Make sure to keep return tracking information for your records.
Please note that if any merchandise is returned that is past 14 days from date of receipt, purchased from our SALE category or does not meet our return criteria, it will be shipped back to you.
Your return will be processed within 10 business days of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. If there is a refund due, a credit will be issued in the original form of payment. Refunds may take up to 10 business days to reflect on your credit card and/or PayPal account. Refunds due to a Trina Turk gift card will be refunded as a new Trina Turk gift card and shipped to the billing address on file.
At this time, we cannot accommodate direct exchanges. To exchange, please return your eligible item(s) for a refund and place a new online order for the correct item(s).
SHIPPING ERRORS OR DAMAGES
In the event that an order is processed incorrectly or you receive a damaged and/or defective item please contact Customer Care immediately via email at firstname.lastname@example.org for further assistance.
Any purchases made online at www.trinaturk.com or www.mrturk.com can only be returned online. Trina Turk boutiques cannot process any returns or exchanges for purchases made through our website.
IN-STORE AND OUTSIDE RETAILER PURCHASES
If you purchased Trina Turk merchandise at a Trina Turk boutique, department store, or another online retailer please return it back to that store or retailer. Trina Turk is not responsible for merchandise purchased from any other wholesale carrier or other distribution channels. This includes defective and/or damaged merchandise. No exceptions will be made. Please review their policies upon purchase. You may find all of our store information in the boutique locator at the top left of the website.
Trina Turk gladly honors a one-time price adjustment on full-price merchandise permanently marked down within 14 days from the date of purchase. Price adjustments do not apply to the following: items purchased with a promotional discount, items purchased at full-price that then go on a temporary promotion (i.e. Friends and Family, Spring Style Out, etc.) or items purchased from our SALE category.
All eligible purchases will include a prepaid return shipping label with our carrier of choice. We are not responsible for lost return packages and recommend that you insure and track your package. Customers are welcome to use their shipping method of choice; however, return shipping cost for a third-party shipping service is the responsibility of the customer and will not be reimbursed by our company. Please ship all returns to:
Attn: Web Warehouse
3025 West Mission Road
Alhambra, California 91803