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SIGNING UP


HOW DO I SIGN UP?

Signup is easy! Just head to our rewards page enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest launches. If you already have an account with trinaturk.com or mrturk.com, you’re already registered! Just login to see your points and available rewards.


WHAT ARE THE ADVANTAGES?

Members receive rewards points for each online or in-store purchase that can then be redeemed towards future purchases. You can also receive points for following us on social media, sharing your birthday, referring friends (coming soon!), and more!


WHAT IF I HAVE AN OLD EMAIL ADDRESS OR MULTIPLE EMAIL ADDRESSES AND WANT TO COMBINE MY ACCOUNTS & EARNINGS?

Simply email customercare@trinaturk.com and we can combine your accounts


DO I NEED TO SIGN UP ON BOTH TRINATURK.COM AND MRTURK.COM?

Nope, you only need to sign up with one account. You can earn points and redeem rewards at either online store or boutique. However, if you are shopping both stores, make sure to use the same email for both accounts. 




EARNING AND REDEEMING POINTS


HOW DO I EARN POINTS?

If shopping online, make sure you are logged into your account on trinaturk.com or mrturk.com and points will be added once your order is confirmed. If shopping at one of our boutiques, as long as the email you provide the store associate when checking out matches your email for the Loyalty & Rewards program, you will earn points automatically.


CAN I USE A REWARD WITH A PROMO CODE?

At this time we do not allow our rewards to be combined with other promotion or discount codes. 


HOW DO I REDEEM POINTS?

If shopping online, there will be a dropdown at checkout to apply any available rewards to your order. Simply select the reward you would like to use and your discount will be applied. If shopping in our boutiques, access your Loyalty & Rewards account by visiting trinaturk.com or mrturk.com OR by scanning the QR codes at the register. Pull up the reward you would like to use and show the store associate. They will apply the reward voucher to your purchase.


IS THERE A LIMIT TO HOW MANY POINTS AND REWARDS I CAN EARN?

Nope! But please note your points and rewards do expire after 1 year of inactivity.


I HAVE A $5 REWARD IN MY ACCOUNT; DO I HAVE TO USE IT TODAY?

You are welcome to grow your rewards and save for something bigger, but points do expire after 1 year of inactivity.


I'VE BEEN A CUSTOMER FOREVER. DO I GET CREDIT FOR MY PAST PURCHASES?

We do not have a way to give points for past purchases. That said, current customers can expect special promotions, point multipliers and other rewards over time.


I DIDN'T GET POINTS FOR MY LAST PURCHASE. WHAT CAN I DO?

Ensure you were logged into your account when checking out and did not checkout as a guest. If you feel you have done this in error, email customercare@trinaturk.com and we can manually award points to make it right! Please note we do not award points for the purchase of gift cards.


ARE MY POINTS/REWARDS INTERCHANGEABLE BETWEEN TRINATURK.COM AND MRTURK.COM?

Yes! While there is a unique signup page for each web store, the program is the same. You can earn points at Mr Turk and spend your rewards at Trina Turk (or vice versa). Just make sure you use the same email on both accounts. 


MY BIRTHDAY WAS LAST WEEK. WHY DIDN'T I GET A REWARD?

It depends on when you added your birthday to your account. We only give birthday points to members that have activated the birthday reward at least 30 days before their date of birth. If you were within that time period, you will receive your birthday points 30 days after activating. 




RETURNS


DO I GET MY REWARD BACK IF I RETURN THIS PURCHASE?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied (i.e. if your purchase was $100 and you used a $10 reward, you would receive $90 back on your method of payment). The points and reward redeemed will also be added back into your rewards account.