Frequently Asked Questions
What are your shipping fees?
FedEx Ground: Free
FedEx 2 Day: $15
FedEx Overnight: $25
Please note Free Ground Shipping does not apply to international orders or orders shipped to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands are only eligible for FedEx 2Day or FedEx Overnight shipping. Please add $15.00 to the rates above for any shipment to Alaska, Hawaii, Puerto Rico and the Virgin Islands.
Please note that we do not offer Saturday delivery.
*For your convenience, you will receive a pre-paid return shipping label with any full-priced order.
When will my order be shipped?
All orders placed Monday thru Friday before 1:00 pm PST take one full business day to process and an additional business day to ship. All orders placed Friday after 1:00 pm PST thru Sunday will be processed the following Monday and can take an additional two business days to ship. You will receive an e-mail confirmation once your order has shipped. This shipping timeline is applicable to all orders, including orders with expedited shipping.
Our offices are closed Saturday and Sunday and on most major holidays. We do not offer Saturday delivery.
Please contact Customer Care at 888.444.7748 or CustomerCare@trinaturk.com for more information concerning our hours and shipping policy.
When will I receive my order confirmation?
Within an hour of placing your order online, you will receive an email outlining the details of your order. Please add email@example.com to your address book to ensure delivery to your inbox.
Where is the rest of my swimsuit?
Please note that all of our swimsuit pieces are sold separately. Please verify that your order confirmation reflects a purchase for both a top and a bottom. If not, you will need to place a new online order for the coordinating piece. If your order confirmation reflects the full purchase, and you only received one piece, please contact Customer Care at 888.444.7748 or CustomerCare@trinaturk.com for an update on your order status.
Do you offer gift cards?
Our GIFT CARD CAPABILITIES ARE CURRENTLY OFFLINE. Please call one of our boutiques and they will gladly be able to assist you with completing your gift card purchase. You can find our boutique information at https://www.trinaturk.com/stores.
Will my credit card be charged immediately?
Your credit card/Pay Pal account will be charged once your order ships. In the event of a backorder, your full order will be charged, and any backordered item(s) will be shipped when available. In the event the backorderd item(s) is no longer available, you will receive a refund for the unshipped item(s).
How do I change or cancel an order?
To cancel, please send an email outlining your cancellation and your order information to CustomerCare@trinaturk.com. We will try our best to fulfill your cancellation request, but cannot guarantee that your order will be canceled before shipping. In the event that your order ships, you can reject the shipment upon delivery, or simply ship back to us for a full refund.
Why did you call or email me to verify my order?
For your own security and protection, we will call or e-mail you to verify your information if in the normal course of fraud control we find something suspicious regarding your order.
Are purchases tax-free?
No. We currently are required to collect sales tax in the following states: California, Florida, New York, Texas, and Washington.
Is ordering over the Internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our e-commerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server so that only data to and from these sources can be valid.
How do I know that my order has been shipped?
Once your order is processed for shipping, you will receive an email with your shipping confirmation details.
Do you ship internationally?
Yes, we do ship internationally! Please use the International Checkout option located on the bottom-right portion of your shopping bag.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses.
What is your return/exchange policy?
Trina Turk gladly accepts returns on eligible items within 14-days of receiving your order. Items must be returned unworn, unwashed, undamaged, and with all original tags attached. Swimwear must be returned with protective lining in place. Any items received outside of the 14-day window or in non-returnable condition will be shipped back to the customer.
FINAL SALE: All items from our SALE category are FINAL SALE cannot be returned for a refund or store credit. If any merchandise purchased from our SALE category is returned, it will be shipped back to the customer. No exceptions will be made.
REFUNDS: Your return will be processed within 10 business days of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. If there is a refund due, a credit will be issued in the original form of payment. Refunds may take up to 10 business days to reflect on your credit card and/or PayPal account. Refunds due to a Trina Turk gift card will be refunded as a new Trina Turk gift card and shipped to the billing address on file.
EXCHANGES: We do not have an exchange system in place. Please return your full priced item for a refund and place a new order for the correct item online.
IN-STORE AND OUTSIDE RETAILER PURCHASES: If you purchased Trina Turk merchandise at a Trina Turk boutique, department store, or another online retailer please return it back to that store or retailer. Trina Turk is not responsible for merchandise purchased from any other wholesale carrier or other distribution channels. This includes defective and/or damaged merchandise. No exceptions will be made. Please review their policies upon purchase. You may find all of our store information in the boutique locator at the top left of the website.
PRICE ADJUSTMENTS: Trina Turk gladly honors a one-time price adjustment on full-price merchandise permanently marked down within 14 days from the date of purchase. Price adjustments do not apply to the following: items purchased with a promotional discount, items purchased at full-price that then go on a temporary promotion (i.e. Friends and Family, Spring Style Out, etc.) or items purchased from our SALE category.SHIPPING ADDRESS:
All eligible purchases can be returned by printing your return label at www.trinaturk.com/online-returns. We are not responsible for lost return packages and recommend that you insure and track your package. Customers are welcome to use their shipping method of choice; however, return shipping cost for a third-party shipping service is the responsibility of the customer and will not be reimbursed by our company. Please ship all returns to:
Attn: Web Warehouse
3025 West Mission Road
Alhambra, California 91803
When will my credit card be refunded?
Your refund or exchange will be processed within 10 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.
A refund issued to the original form of payment, such as a bank card, credit card and/or PayPal can take 1-7 business days to be returned to your account.